Our Digital Accessibility Commitment
FCMB Microfinance Bank is committed to making digital banking accessible to all customers
Our Accessibility Commitment
We are working to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and Nigeria's Discrimination Against Persons with Disabilities (Prohibition) Act 2018.
Our goals include:
- Implementing regular accessibility audits
- Providing staff training on inclusive design
- Gradually improving accessibility across all digital platforms
Planned Accessibility Features
Digital Improvements
- Enhanced screen reader compatibility
- Improved keyboard navigation
- Adjustable text sizing options
- High contrast viewing modes
Service Enhancements
- Staff training on accessibility best practices
- Alternative service options for customers with disabilities
- Accessible customer feedback channels
Our Accessibility Roadmap
We are developing plans to improve accessibility across our services:
- Exploring voice navigation features
- Considering alternative communication methods
- Improving mobile app accessibility
- Engaging with disability organizations for feedback
Help Us Improve
We welcome feedback from customers about accessibility barriers you encounter or suggestions for improvement.